You can use your credit to purchase any Air New Zealand fares, including when another airline is involved. On Friday, Air New Zealand said more than 200,000 passengers had their flight in credit, and that number was rising. A credit is a commitment from Air New Zealand to honour the value of your COVID-19-affected flights. How do I create the credit voucher and buy a new insurance policy? The airline has its own loyalty program called Airpoints that allows to earn Airpoints Dollars, but it does not offer U.S. credit cards. Can I cancel my booking and get a refund? If your international travel is on an Air New Zealand ticket and also includes travel on another airline, any fare difference will apply. When calculating the value of your credit, we have included, as applicable, the original fare, all taxes (including GST) paid, any additional Air New Zealand flight product purchased including Seats to Suit, Economy Skycouch, seat select, extra bag(s), or any unaccompanied minor fees, credit card surcharges, booking or services fees, and carbon offsetting contributions. If they need to, they will call you back to confirm any details. Access your booking and follow the instructions to cancel your booking, If the above gives you errors, then submit the Cancel Request Form. Any Airpoints Dollars™ that were used to pay for the original insurance policy will remain within the credit. One Airpoints Dollar for every $75 of eligible spend*. Yes, you can use your credit to book a refundable fare. I'd like to cancel and find out if I can get a refund. One credit is issued per booking. Citing Air New Zealand’s website and real examples, we myth-bust below to make the situation clearer and let you know what your rights are. All travel must be completed within a year from the date of booking. The current version of the online credit tool: Note - If your credit was altered by our contact centre in some way, the original booking reference will not work in the online tool. To check the status or manage an existing Activity or Attraction booking made through Air New Zealand, powered by Bookme click here. At the same time, if possible, they will create a new insurance policy for your new trip. I originally had insurance for an international trip, can I use the credit voucher for domestic travel instead? If you need to change the dates/times or otherwise amend a car rental booking paid for with Airpoints Dollars, we recommend cancelling the original booking and making a new one. Future versions of the tool will be released as soon as possible to add new capabilities. If your new flights are more than your credit balance, or we encounter any other issues, we will call you and get it sorted. • Credits should be considered to be a dollar value balance that can be used toward future travel either I'm travelling in the next 21 days: call our, I'm travelling more than 21 days away: use the. However, the deposit is nonrefundable. The fee will be applied to the fare when the booking is confirmed. Note that refunds may take a few weeks to process. Until now, passengers haven't been able to access their credits without calling the airline directly. If you notice any outdated information, simply click on the button below, and we will update it as soon as possible. Try using a different internet browser or device. The remaining balance will be available for as long as the credit is valid. You will need to contact Cover-More to request a refund, even if you bought the insurance with your flight booking. In the case of multiple persons insured under the one policy, then a single voucher will be sent to the first traveller/primary traveller. You can now use up to 2 credits at checkout when booking your flights. Any Airpoints Dollars earned when purchasing travel insurance will remain in your Airpoints account, and there are no Airpoints Dollars earned on the redemption of the credit value. You can use your credit to book flights by 30 June 2022 and travel within 12 months of making your booking.. Some customers found it difficult to get information on using the credits after having to spend extra on new tickets due to continued flight cancellations. is more than 21 days away) a "Hold this fare" button will appear at the bottom of the "Select your flights" screen. If you don't see an option to cancel, it might mean that your booking is either too close to check-in or is non-refundable. No, tickets paid in full with Airpoints Dollars do not earn Airpoints Dollars and Status Points. 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