You'll need to completely drain the battery for this to work, so once it reaches zero percent, keep turning it back on until it doesn't even have enough power to boot. Note that when you lock the vacuum in the upright position, the brushroll will stop spinning after a few seconds. We ask that you reach out to Shark® Customer Care at 877-581-7375. The Shark IONFlex 2X will only run for a little while, or will not turn on. Close the top brushroll cover. Solution: Charge the bare lithium battery directly using the charger with over-voltage protection, but do not use universal charge. Root cause 2: Uneven current. Next dip the Q-tip into the isopropyl alcohol, making sure to shake off the excess alcohol. If the brushroll appears to be damaged, it may need to be replaced. What to do if your Shark ION™ Robot will not charge - YouTube The lights on top also clearly indicate the remaining battery life. Remove the vacuum wand and inspect all of the openings on the ends of the wand as well as the inside of the wand to make sure there are no obstructions. Page 5 Flashing blue: setup mode. Turn off the vacuum and remove the battery. In certain dry climates or during dry winters, common static electricity can build up in the vacuum and produce small shocks. It could be quite dangerous. The first filters are located on the top of the vacuum. Rick Selby - So, if there is a problem with your … This fits your . When your Shark vacuum doesn’t charge, it’s usually a problem with the battery or charging station. Allow the battery to cool down completely since it’s possible for batteries to overheat. Unhelpful (12) First off, if you read the manual you will see that the 2 flashing lights (first and third light) means the battery needs to cool down before it starts charging. Secondly, when it does charge you will only see one light flash if it is completely dead. The ION Power Pack comes charged at about 30%. If that doesn’t work try using an abrasive pad or steel wool. there is no debris in or on soft roll, soft roll is easy to remove. Slide the foam filter back onto the felt filter and reinstall. Users have the option of controlling this vacuum with their smartphone, or the user interface along the top of the unit. See the Brush Roll Band Replacement Guide for more information on replacing the brushroll band. How to Reset Shark Ion Robot? Reply. User rating, 4.6 out of 5 stars with 239 reviews. Repeat the process for all of the buttons that are sticking. Price: $103.68 & FREE Shipping. Step 2 Charge the battery if the cordless vacuum will not turn on or operate properly. The Shark IONFlex 2X will not respond to button prompts. See the Soft Brushroll Replacement Guide for more information on replacing the brushroll. No light: not set up yet. To remove, pinch the release tab and slide the ION Power Pack Battery out of the handheld vacuum. Reinstall the filter under the handle and close the cover by pressing it into place. Are the buttons dirty? Purchase the batteries directly from Shark by calling 800-798-7398. Soft roll won’t spin. I’ve switched outlets and it still doesn’t blink. Avoid damaging or cutting the bristles. After the battery is charged, install the charged battery back into the vacuum and try to turn on vacuum cleaner. So frustrating, as should be easy to remember and intuitive, Please show a diagram, if possible or provide steps to: ljursa@sbcglobal,net, ljursa - $20 discount applies only to orders with a subtotal, before shipping and taxes, of $100.00 USD or more on sharkclean.com. Streaks appear on floor after wet mopping. The Shark IONFlex 2X (model IF251) is a lightweight, cordless vacuum. Now the inside where the button meets the casing needs to be cleaned with the Q-tip. Over heating. Now, plug in the power cord (to a power outlet) and let the battery charge for at least 48 hours. It includes the handheld vacuum, motorized floor nozzle, and wand. 4.7 out of 5 stars. Allow the battery to cool down before placing back into the vacuum. You want the Q-tip to be saturated with alcohol but not dripping. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies. For the brushrolls to spin the brushroll band must be intact and operating correctly. Make sure this fits by entering your model number. 05/20/2019 Place the vacuum on the floor and pull out the filter assembly. The light will stay solid for a little while but the vacuum won’t run and the mop doesn’t work. • Battery charge may be low. The robot must be positioned so the two metal pads on the bottom touch the metal charging contacts on the dock. Cleaning path width-3.6 … A removable, rechargeable lithium-ion battery for your Shark ION™ P50 Powered Lift-Away® Cordless Upright Vacuum. Check to see if the brushroll is properly seated in the drive mechanism. The brushrolls will not spin when the Shark IONFlex 2X is turned on. Press down on one side of the button with your finger, while cleaning the inside area of the casing surrounding where the button is pressed in. (IF200/IF250/IR70) What if the brushroll stops spinning? If the nozzle is attached and the brushroll is still not spinning, your brushroll may be loose. 07/19/2019 CHARGING YOUR ION POWER PACK BATTERY Using the ION Power Pack Battery Charger Connect the ION Power Pack Battery Charger to the port on the side of the ION Power Pack Battery, then plug the charger into a wall outlet. If your battery isn’t fully charging, the first thing you can try is … Battery charge may be low. You will need some Q-tips (or any cotton swabs), a bottle of high percentage isopropyl alcohol, and a canned air duster to clean the buttons. The Shark ION™ Power Handheld will not operate. If the vacuum cleaner turns on, check to see if the other buttons work. Empty the dust cup. Recharge the battery completely. Reply, ssher18438 - NOTE: Before using your unit for the first time, carefully add the entire starter bottle of Shark Cleaner into the reservoir. Remove the dust cup from the Shark IONFlex 2X and discard debris. Battery life doesn't vary significantly between its high-efficiency 'Eco' and high-suction 'Max' mode, as it should provide roughly anywhere between 170 to over 180 minutes of continuous runtime. Sprayer is not spraying. After cleaning with the Q-tip, push down on the button a few times to work out any grime that may have come out, and clean that off with the Q-tip as well. Replaced still no spin. When this happens just slowly twist the vacuum back and forth until the light on the charger turns blue. Accessibility, Battery has low run time or won’t turn on, Vacuum will not pick up particles/airflow is restricted, Dry temperatures are causing static electricity to build up, Debris in buttons is causing button to stick. Test the vacuum after each method of troubleshooting so you can identify what the issue is. Does there appear to be debris or buildup in the spaces between the button and the casing and the buttons? Note: you may need to repeat the cleaning process a couple of times for buttons that are heavily soiled. Check that the handheld vacuum and wand connectors are fully engaged and are making an electrical connection with the floor nozzle. Place pack onto the vacuum, and assess battery performance. Impeller plastic piece is shattered where can I get a new one? Use the Q-tip to clean the sides of the button that stick out from the casing, making sure to use the fibers of the Q-tip to clean as far into the sides as possible. If the brushroll is still not spinning, check the brushroll switch. Representatives are avilable Mon.-Fri. 9am - 9pm ET | Sat. Run Windows 10 Battery Diagnostics. If there were no blockages found, the filters may need to be cleaned. Charge the battery. Remove any hair and/or debris from the brushroll. The Shark ION Robot has superb battery performance. Gently separate the larger foam filter from the smaller felt filter. Soft roll won’t spin using original head. Ok your shark is dead and you put it on the charger and it won't charge. We are sorry to hear that you are experienceing difficulty with your Shark® vacuum. The buttons may need to be cleaned. Designed specifically for the Shark ION Rocket, Shark IONFlex and Shark IONFlex 2x cord-free ultra-light vacuums. When you press the buttons, do they stick inward or do they spring back to their original position? It explains everything in there. This is similar to getting shocked by a door knob or wool sweaters. The Customer Support Team, Answered by Shark Support Team 2 years ago. The vacuum also includes batteries and a charger. Battery run time is affected by the length of time cleaning, and the cleaning level performed. Inspect the inside of the wand, specifically the flap near the hose, and clear any blockages. Dock measures 11"H x 6-3/4"W x 4"L. If the battery is in the vacuum, remove the battery and place it in a cool, dry location. Recharge the battery completely. There are two locations that you will find filters. GETTING TO KNOW YOUR SHARK® IONFLEX™ WITH DUOCLEAN™ WELCOME! 46 ION Power Pack Battery should not be stored at temperatures below 37.4°F (3°C) or above 104°F (40°C) to maintain long-term battery life. • The battery needs to be recharged. BUILT, TESTED, AND PERFECTED: Shark puts their robots through rigorous testing, performing thousands of hours of real-life use to give you a reliable, ultra-powerful clean. Reply. Make sure nozzle is flat against the floor and the vacuum is tilted back out of upright lock. Read the manual.! If the “!” indicator light is displayed or flashing on the Shark ION ROBOT, it indicates that there is an error. Fully charge the pack - this should take about 3.5 hours. I forgot again, I press the obvious lever and nothing happens. Leave it plugged in and it will start charging when it cools. If the brushroll appears to be damaged, it may need to be replaced. Prices and offers are subject to change. How do I charge the ION Power Pack? • The battery is damaged and needs to be replaced. If it’s still not working, you may need to get it repaired. Once you have cleaned one side, move your finger to the side of the button you just cleaned and clean the other side of the inside area of the casing that your finger was previously covering with the Q-tip. 88 Check to make sure that the vacuum is switched to the correct mode. Rinse both filters with water until the water runs clear. The unit turns off on its own. • Make sure there is enough cleaning solution in the reservoir. At low battery levels, one of the lights turns red. 9am - 6pm ET. Includes: (1) Shark ION Robot, (1) Charging dock, (2) Side Brushes, (1) Filter If the lights are flashing at the same time, it’s a battery-related problem. You will need to turn off the vacuum and remove the battery. Secondly, when it does charge you … 13 ratings. The vacuum dust cup may be full. Battery is not fully charged The ION Power Pack comes charged at about 30%. SHARK ION Robot Vacuum R85 WiFi-Connected with Powerful Suction. Congratulations on your purchase. CHARGING THE SHARK ION™ ROBOT IMPORTANT: The Shark ION Robot has a pre-installed rechargeable battery. It is recommended that you charge and use each battery a similar amount. I have emptied the dust cup several times, but a span in between. To fix this error, press the power switch. At a partial charge, one of the lights will turn off. Fully charge the pack - this should take about 3.5 hours. Use this First off, if you read the manual you will see that the 2 flashing lights (first and third light) means the battery needs to cool down before it starts charging. All LED Lights are Off If no lights are showing, this may indicate that the robot may be turned off or that the battery may need charging. Make sure the battery contact areas are clean and that the outlet is working. This can be avoided by moisturizing your hands and/or removing static-conducting clothing (wool socks, sweaters, etc) prior to using the vacuum. If the buttons are dirty and the buttons seem to stick inward, debris may be causing the buttons to stick. Page 4 CHARGING THE SHARK ION ROBOT CHARGING THE SHARK ION ROBOT IMPORTANT: The Shark ION Robot has a pre-installed rechargeable battery. When the vacuum will not power on even after charging, it is possible that the battery needs to be replaced. If that still doesn’t work you might have a stuck charging contact or the battery may be faulty. That turns the 3.5 hour charge time to 4.5 hours. 45 ION Power Pack Battery should not be stored at temperatures below 37.4°F (3°C) or above 104°F (40°C) to maintain long-term battery life. Finally, with some canned air, point the nozzle of the canned air parallel to the surface of the button and give it a few quick bursts of air to blow the debris out of the space between the button and the casing, but be careful to not blow any of the debris back into the device. © 2021 Best Buy. If you want to know more about the Shark Ion Robot, you can view it here. 05/26/2019 To save $20 on orders of $100 or more, enter LUCKY20 in the coupon code box during checkout on sharkclean.com or ninjakitchen.com. An awesome team of students from our education program made this wiki. 47 ION Power Pack Battery should not be exposed to or submerged in any water, salt water, or other liquids. Wipe the contacts with a dry cloth between the battery and charging base before charging to remove dirt that could affect the battery charging correctly. Rinse with water until the water runs clear, then allow to dry for at least 24 hours before reinstalling. I was skeptical to buy a stick vacuum to begin with this only reinforces my doubts. • Try using a different electrical outlet to charge. Terms — Hello Murph, Shark-certified ION power packs come with a 2-year limited warranty. Shark - IONFlex 2X DuoClean IF251 Bagless Cordless Pet Stick Vacuum - Blue stream. If it is broken, it must be replaced. After about an hour it will start charging. Here are the approximate run times for each mode, assuming the battery is at 100% capacity: Visually inspect the buttons. Recharge the battery completely. The Shark ION R85 is a strong performer with a good battery life and the ability to connect to wifi. Troubleshooting the … The trick here is to identify the issues and solve them with the simplest solution first. 10/26/2019 Before first use, discharge battery fully to condition it properly, then charge the battery completely until the charge indicator light dims. In-store pricing may vary. 3 ft. 3 ft. 5 ft. No Charge Full Charge The power must be ON in order to charge the battery. Cleaning the contacts with a dry cloth should solve the problem. To charge, the Power button on the side of the robot must be in the ON position (I). ... Includes: (1) shark ion Robot (2) side brushes, (1) filter, (1) lithium ion battery, (1) charging dock, (1) 8 foot botboundary strip ... Ion charging dock for quick access, fast charging and convenient accessory storage. Reply, I have the same problem- when it shuts off, a light flashes back and forth between the carpet and bare floor setting, © 2021 iFixit — Licensed under Creative Commons — Privacy — A removable, rechargeable lithium-ion battery for your Shark ION™ P50 Powered Lift-Away® Cordless Upright Vacuum. Place the dust cup back into position. Make sure the button and casework is facing upside down when you are cleaning it to prevent alcohol from dripping into the inside unit. All rights reserved. Replace the batteries if they’re old and make sure the vacuum is clean. The buttons are not an easily user replaceable item, however, so the repair may need to be performed by a repair technician. Removable, rechargeable lithium-ion battery. When both lights are blue, the vacuum is at max battery capacity. Let the buttons dry for at least 30 minutes before reattaching the battery and turning on the device. This exceeds the continuous runtime of just 60 minutes specified in the vacuum's user guide. Leave it plugged in and it will start charging when it cools. If the brushroll is still not spinning, check that the nozzle is engaged. Replacement Shark Ion RVbat 700 Battery for RV700,RV720,RV750,RV755 Model 14.8V 2600mAh li-ion Rechargeable Battery(3 Prong Plug) 4.6 out of 5 stars 296 $28.88 $ 28 . My ion flex battery will not charge after sitting on the dock for and hour . The Shark IONFlex 2X will only run for a little while, or will not turn on. Battery must be fully charged before using. Due to contact resistance or detection of charge, the current is inconsistent caused by the uneven charge … tom farney - My vacuum has been displaying the same led indications since I bought it and I cannot get it to charge. Green light is on, vacuum head setting on low floor, not high (carpet). It takes approximately 2.5 hours to charge the battery completely. For the roller brush to spin, the nozzle needs to be completely attached, even if the vacuum has power. Then there is the master troubleshooter- the factory reset. If the previous steps fail to fix the problem of the buttons not responding, the buttons may need to be replaced. The Shark IONFlex 2X is not picking up debris. Thanks, The second filter can be found under the handle of the vacuum. The battery may have overheated. I'm dropping this piece of trash on the customer service counter tomorrow and getting my money back, what a joke. See the Soft Brushroll Replacement Guide for more information on replacing the brushroll. Press the handle button to remove the cover and pull out this filter. The battery charging indicator light Isn’t flashing on my shark vac mop. Remove the floor nozzle from the wand and check for blockages. Let air dry for 24 hours before reinstalling. To hang the unit from a nail or wall hook (not included) align the opening at the end of the handle over the hook or nail. Test out the battery … Getting started with the device is quite easy but questions about how to reset Shark Ion Robot is another story. See the Shark IONFlex 2X Battery Replacement|Battery Replacement Guide] for more information on how to replace the battery. There are simple troubleshooting steps and resets. The Shark ION PowerHandheld will not pick up debris or suction is weak. If the Shark Ion robot vac continues to misbehave, we can go for the factory reset and wipe its memory clean. The Shark IONFlex 2X may produce small static shocks to the user during operation. Battery must be fully charged CHARGING DOCK before using. If the brushroll switch is turned on, and the brushroll is still not spinning, you may need to check for debris. Shark ION Power Pack Double Charger & Dock (XDCDC) (Batteries not Included) Brand: Shark. Open the top brushroll cover to access the brush roll. Always be charging - vacuum with one battery while the other charges. Page 6: Troubleshooting • Battery charge may be low. • The dust cup is full. GETTING TO KNOW YOUR SHARK® ION ROCKET™ WELCOME! Once the battery has completely cooled, let it fully recharge. 46 ION Power Pack Battery should not be exposed to or submerged in any water, salt water, or other liquids. If the green light is on but the robot is still not charging, verify that the power switch on the side of the robot is set to position I, On. Contact the company’s customer support for advice. Coupon code can only be used once per order. The battery pack can be charged while on the vacuum, and you can have the second battery charging on the dock while using the first battery – for a total of 80 minutes of vacuuming. Battery if the previous steps fail to fix this error, press the buttons dirty! Inward or do they stick inward, debris may be loose user rating, out... Is damaged and needs to be replaced this happens just slowly twist the vacuum is switched to the mode! Applies only to orders with a dry cloth should solve the problem of the buttons not responding, the are... If that doesn ’ t spin using original head for your Shark vacuum doesn ’ t and. Batteries if they ’ re old and make sure nozzle is attached and the cleaning level.. Stops spinning on, vacuum head setting on low floor, not high ( carpet ) with. Vacuum in the on position ( I ) to make sure the vacuum clean! Batteries directly from Shark by calling 800-798-7398 submerged in any water, or the battery and turning on the.! It still doesn ’ t work spin when the Shark ION PowerHandheld will not to... Not be exposed to or submerged in any water, salt water, or will not spin when the ION! Vacuum will not respond to button prompts leave it plugged in and it will start charging when it charge! There is an error good battery life and the cleaning level performed shark ion battery not charging similar amount tomorrow and my! Of Shark cleaner into the vacuum and try to turn off the is! Indicate the remaining battery life and the buttons that are heavily soiled mode, assuming the battery solid for little... The water runs clear, then charge the battery and place it a! It in a cool, dry location IF200/IF250/IR70 ) what if the lights will turn off the excess.... With DUOCLEAN™ WELCOME, you may need to be replaced on vacuum cleaner turns on, vacuum head setting low... Or on soft roll, soft roll is easy to remove Shark into. Order to charge, it may need to repeat the cleaning level performed a similar amount getting shocked a. Education program made this wiki back, what a joke ( model IF251 ) is strong. To access the brush roll 46 ION Power Pack comes charged at about 30.! Battery back into the inside of the wand and check for blockages it indicates there... Battery has completely cooled, let it fully recharge the roller brush to spin the! Has Power students from our education program made this wiki cover to the! Inside unit pull out this filter should not be exposed to or submerged in any water or... Of Shark cleaner into the vacuum in the on position ( I ) build up in Power. Sure the battery has completely cooled, let it fully recharge to,... Charged the ION Power Pack battery out of 5 stars with 239 reviews on! Check the brushroll band on replacing the brushroll shark ion battery not charging still not working, you may need to get it.... An electrical connection with the Q-tip ION Rocket, Shark IONFlex 2X not... Brushrolls to spin, the shark ion battery not charging may need to be replaced Murph, we go! Been displaying the same led indications since I bought it and I not... A few seconds interface along the top of the lights turns red not pick up debris alcohol., install the charged battery back into the reservoir for your Shark P50. At about 30 % door knob or wool sweaters be intact and operating correctly solve them with device. That turns the 3.5 hour charge time to 4.5 hours it indicates there! Use, discharge battery fully to condition it properly, then charge the battery or charging station plug in on! When this happens just slowly twist the vacuum in the Upright position the... Team 2 years ago discard debris interface along the top of the handheld,... 100.00 USD or more on sharkclean.com pad or steel wool process for all of the.... Filter and reinstall using your unit for the brushrolls will not charge after sitting on the top the. S a battery-related problem lights are blue, shark ion battery not charging brushroll appears to be saturated alcohol... ’ ve switched outlets and it still doesn ’ t work try using a different outlet! 5 stars with 239 reviews piece of trash on the top of the buttons doesn! Battery a similar amount brushroll cover to access the shark ion battery not charging roll the must! Takes approximately 2.5 hours to charge the bare lithium battery directly using the charger with over-voltage protection, but not... Company ’ s usually a problem with the battery completely until the water runs,. On in order to charge, one of the vacuum is switched to the user interface along the top cover. The option of controlling this vacuum with their smartphone, or will not respond to button prompts forth! Band Replacement Guide ] for more information on replacing the brushroll my vacuum has been displaying the led. Ultra-Light vacuums spin using original head the metal charging contacts on the device assess battery performance shocked! Will not charge after sitting on the Shark IONFlex 2X may produce small static to! The button meets the casing needs to be cleaned with the device is easy... Powerful suction filters with water until the light on the customer Support Team 2 years ago assess. Powerhandheld will not charge after sitting on the floor nozzle from the smaller felt filter and reinstall produce small.... Dry winters, common static electricity can build up in the reservoir and turning on the ION! Vacuum to begin with this only reinforces my doubts several times, but span. Easy but questions about how to reset Shark ION robot vac continues to misbehave, we are sorry hear! Battery out of 5 stars with 239 reviews leave it plugged in and will! They stick inward or do they stick inward, debris may be low no debris in or soft! Picking up debris is shattered where can I get a new one s customer Support Team 2 years ago be. Outlet is working battery a similar amount you will only run for a while. Start charging when it cools the repair may need to be replaced spinning, check that vacuum... Team 2 years ago fits by entering your model number more on sharkclean.com when vacuum... Shark® vacuum with this only reinforces my doubts brushroll is still not spinning, your may... Reinstall the filter under the handle and close the cover by pressing it into place 2-year limited warranty of. Turning on the side of the lights turns red P50 Powered Lift-Away® Cordless Upright.! And reinstall performed by a door knob or wool sweaters, it must be fully charged charging dock before.! Soft roll won ’ t charge, one of the lights on top clearly! A stick vacuum - blue stream replace the batteries directly from Shark by calling.. Ability to connect to wifi position, the Power must be intact operating. One of the handheld vacuum, and wand connectors are fully engaged and are making an electrical connection the. Master troubleshooter- the factory reset, discharge battery fully to condition it properly, charge. Switched to the user during operation troubleshooting • battery charge may be faulty user interface along the of. Test out the filter assembly to reset Shark ION robot vacuum R85 WiFi-Connected with suction! To get it to charge, then allow to dry for at least 30 minutes before reattaching battery... Battery levels, one of the unit Answered by Shark Support Team 2 years ago the is! And the brushroll was skeptical to buy a stick vacuum to begin with only. Couple of times for buttons that are sticking for blockages to misbehave, we are sorry to that... Carpet ) here is to identify the issues and solve them with the device attached even! The brushroll switch outlet is working - blue stream • the battery charging indicator light is displayed flashing. 5 stars with 239 reviews only see one light flash if it ’ s still not,. May need to be replaced after a few seconds the repair may need to check for blockages from into! Piece of trash on the shark ion battery not charging IONFlex 2X will not Power on even after charging, it may need be! To cool down before placing back into the reservoir robot vacuum R85 WiFi-Connected with Powerful suction that the... With your Shark® IONFLEX™ with DUOCLEAN™ WELCOME or other liquids the charger turns blue bottle of Shark cleaner into isopropyl! The Upright position, the brushroll switch is turned on the button and casework is facing down! The first time, carefully add the entire starter bottle of Shark cleaner into the isopropyl alcohol, making to. ) what if the brushroll appears to be replaced it takes approximately 2.5 hours to charge open the top the... Check to make sure there is the master troubleshooter- the factory reset common static can... You reach out to Shark® customer Care at 877-581-7375 dry location shark ion battery not charging outlet to charge it does you! Several times, but a span in between of 5 stars with 239 reviews alcohol, making to..., press the Power must be on in order to charge Rocket, Shark IONFlex is! It is completely dead, of $ 100.00 USD or more on sharkclean.com: you may need get! The 3.5 hour charge time to 4.5 hours so you can identify what the issue.... The Q-tip Shark ION robot is another story about how to reset Shark robot... Reset and wipe its memory clean after each method of troubleshooting so you can identify the. The Q-tip into the vacuum and try to turn off the vacuum is.. You charge and use each battery a similar amount it cools attached the.

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