All Deutsche Bahn tickets have identical exchange and refund conditions. I have gone to the Deutsch Bahn website and it looks like I can cancel the tickets for a 10 Euro fee and get a travel voucher for future travel. Will fight for full refund and never use you again. It was established that DB and the other major customers, overpaid for their trucks by more than half a billion Euros including interest. You can also cancel or interrupt your trip. Reply. Kindly process the exchange of this ticket for a voucher as we are no longer allowed by the employer to visit the affected region(s). Andreea 1 review. Season tickets are now partly refundable with no admin fee. Some train companies will also give you compensation if your train is more than 15 minutes late. Deutsche Bahn’s 4 percent refund offer is “a joke,” according to Wolfgang Meyer, the president of Mofair, an organization representing non-DB Group railway companies in Germany. With a Deutsche Bahn Flexpreis ticket, you’ll have more freedom regarding the times you can travel. In case of spatial reasons, you live outside the HVV area and travel to your place of study by Deutsche Bahn or comparable public transport and do not use the HVV additionally for a fee. A shame, Deutsche Bahn! If the train is delayed for over 60 minutes, you are entitled to a 25% refund. Useful. Hi all, I would like to buy a train ticket. DB - German Railways - Israel Representation - Special Deals within Germany / Europe - EURAIL Passes with extra days and special conditions. Answer 1 of 79: DB bahn had offered refund vouchers to travelers traveling up to 30th April. 8 posts in this topic. We had to cancel our trip to Germany of course and the Bahn.com website is still only allowing voucher refunds for super saver tickets until April 30th. I have a mental note to check it at the Reisezentrum on the next time I … Worst company ever. Is there any news on extension of this date? If you "abandoned" you rail journey at Munich, because you didn't like the offer that Deutsche Bahn made: You should get a complete refund for the Munich-Zagreb leg, including all … Usually, you can't get a refund but can change the time and/or date of travel with a £10 admin fee. You can get a full refund if your train journey is cancelled. ... Other railway operators appear to be adhering to EU rules, with Germany's Deutsche Bahn giving refunds to passengers who no longer wish to travel. What monetary compensation am I justified in requesting from Deutsche Bahn in this case? Train passengers in Germany looking for compensation after a train delay face a … Information about flexible travel You can use your long-distance-ticket to travel on the date of your choice up to and including 31st October 2020, provided you bought your ticket on or before 13th March 2020. Passenger Rights Claim Form Dear Customer, We regret the inconvenience caused to you by the delay or cancellation of a train and apologise for this. DB strike. Rail transport in Germany continues to grow. strike, storm, etc. So you can choose to cancel your tickets through your Trainline account or you can make an exchange directly on our website (conditions are explained below) by following the SNCF/Eurostar exchange tutorial above, as well as directly through Deutsche Bahn’s website. Germany - Deutsche Bahn Deutsche-Bahn If the fare booked allows it, tickets can be refunded from your Trainline account (add link) until the day before departure. It's an exciting day for us, as we announce the launch of German rail on our website. European Rail Travel - DB Deutsche Bahn Refunds or Vouchers - Yes I am a Bahnbonus member. MarcoGT 48 48 Posted 28 Jul 2011. Deutsche Bahn will review your claim and offer reimbursement in accordance with the Conditions of Carriage . If the train is delayed for over 120 minutes, you are entitled to a 50% refund. We would rather get a refund as we do not know if we will ever be able to use the tickets in the future with so much uncertainty (re-scheduling this trip with three college age daughters will not be easy). I'm not sure whether we were 2 hours late or more, or just shy of 2 hours. At the moment it seems only tickets for travel up to 30th April are eligible, I'm guessing this will be extended if lockdowns continue. A full refund for train tickets for Frecce, IC, EuroCity, Euronight and Freccialink trains/services, regardless of the purchased fare, shall be recognised in the following cases:. Minus 10 stars! Deutsche Bahn AG and the German Army are amongst other entities are suing the cartel in Munich. Is there any news on extension of this date? There are always delays, especially on warm summer days when the temperatures reach 40 Degrees. Share. On Bahn.de it says that they are offering a choice of either refund as a voucher or re-booking. Train delay, cancellation or refund for tourists in Germany We've received a lot of requests from other European travellers using the Deutsche Bahn railway line here in Germany and so far all requests submitted via our system were successfully handled by the service center, even if people lived abroad. Click "request a refund". If you’re delayed and arrive at your destination more than half an hour late, you’ll usually be able to get some money back. I was able to get one for my April 28th trip but I have two more trips coming up in May.I couldn't find anything related to this in the news for May. In the first half of 2018, patronage rose by 3.8% year on year in Deutsche Bahn's long distance segment, with a record 70.9 million passengers using the company's long distance trains from January through June. 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